Return Period: Customers can return products within 30 days of receiving their order.
Eligibility: Items must be unused, in the same condition that you received them, and in their original packaging.
Non-Returnable Items: Certain items such as perishable goods, custom products, and intimate or sanitary goods cannot be returned.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Process:
- Contact our customer service team at partners@bik.ai to initiate the return process.
- Ship the item back to us using the shipping label we provide.
- Once we receive and inspect the item, we will notify you of the approval or rejection of your return.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Return Shipping: Customers are responsible for paying their own return shipping costs unless the product is defective or incorrect.
Exchange Policy
Exchange Period: Customers can exchange items within 30 days of purchase.
Eligibility: Items must be in new condition, unused, and in the original packaging.
Exchange Process:
- Contact customer service at partners@bik.ai to request an exchange.
- Send the item back to us with the provided shipping label.
- Once we receive and inspect the item, we will send out the replacement item.
Shipping Costs: We cover shipping costs for exchanges if the item is defective or incorrect. For other exchanges, customers are responsible for shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email/contact information] with your order number and details of the product. We will provide a return shipping label and instructions on how to return the item. A replacement will be sent out as soon as possible.
Refunds
Processing Time: Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
Partial Refunds: In certain situations, only partial refunds may be granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at partners@bik.ai.
Contact Us
For any questions or concerns about our return policy, please contact us at partners@bik.ai.